Warranty & Recycling Information

ColorEdge

ColorEdge

ColorEdge series

Warranty Term
 
5 years or 30,000 hours with bright pixel warranty
(Incl. LCD panel module)
CG318-4K, CG248-4K, CG277, CG2730, CG247X, CG247, CG2420
CX271, CX241
CS2730, CS270, CS2420, CS240, CS230
5 years or 30,000 hours
(Incl. LCD panel module)
CG276, CG246
CX270, CX240
5 years or 30,000 hours
(3 years for LCD Panel module)
CG303W, CG301W, CG275W, CG245W, CG243W, CG242W, CG241W, CG232W, CG223W, CG222W
CG18, CG19, CG21, CG210, CG211, CG220, CG221
CE240W, CE210W
SX2762W, SX2462W, SX2262W


Backlight Brightness Level & Color temperature Guarantee

In addtion to the EIZO standard warranty, some EIZO ColorEdge series are warranted for backlight brightness deterioration.  This  "Brightness Level Guarantee" basically guarantee that products maintains a certain level of brightness level against LCD backlight deterioration over time.
Please keep in mind that not all EIZO ColorEdge products have the “Brightness Level Guarantee" and only applies to select EIZO ColorEdge CG lines listed below:

Eligible Products
Guaranteed Backlight Brightness Level
Warranty Term
CG318-4K, CG248-4K, CG277, CG276, CG2730, CG247X, CG247, CG246, CG2420 120 cd/m2 or less
(Color temperature: 5000 – 6500 K)
5 years or 10,000 hours
CG303W, CG301W, CG275W, CG245W, CG243W, CG242W, CG241W, CG223W 120 cd/m2 or less
(Color temperature: 5000 – 6500 K)
3 years or 10,000 hours
CG211, CG221, CG232W 100 cd/m2 or less
(Color temperature: 5000 – 6500 K)
CG222W 80 cd/m2 or less
(Color temperature: 5000 – 6500 K)

General Provisions

Notwithstanding any other provision of this Warranty, EIZO and distributors authorized by EIZO shall have no obligation under this Warranty whatsoever in any of the cases as set forth below:

  • Any defect of the Product caused by freight damage, modification, alteration, abuse, misuse, accident, incorrect installation, disaster, faulty maintenance and/or improper repair by third party other than EIZO and Distributors;
  • Any incompatibility of the Product due to possible technical innovations and/or regulations;
  • Any deterioration of display performance caused by the deterioration of expendable parts such as the LCD panel and/or backlight, etc. (e.g. changes in brightness, changes in brightness uniformity, changes in color, changes in color uniformity, defects in pixels including burnt pixels, etc.);
  • Any defect of the Product caused by external equipment;
  • Any defect of the Product on which the original serial number has been altered or removed;
  • Any normal deterioration of the product, particularly that of consumables, accessories, and/or attachments (e.g.buttons, rotating parts, cables, User's Manual, etc.); and
  • Any deformation, discoloration, and/or warp of the exterior of the product including that of the surface of the LCD panel.

*This information is intended to provide only an outline of the terms and conditions of the EIZO Warranty. For exact terms and conditions, please refer to the User's manual, LIMITED WARRANTY section or contact EIZO Technical Support team.

Bright Pixel Warranty

EIZO's policy covers visible, bright (fully-lit) sub-pixels as detailed in the following table.

Allowable number of bright sub-pixel Zero
Applicable monitors The above-mentioned models purchased on or after September 1, 2015
Warranty period Six months after purchase
Definition of bright sub-pixel
  1. A red, blue, or green pixel that is always lit on a black background of the screen
  2. None of the following:
  • Partially lit sub-pixel
  • Foreign substance
  • Dark sub-pixel that is always dark or colored on a white background
Inspection criteria
  1. Ambient illuminance is more than 500 lux (typical office environment)
  2. Viewing distance is more than 14 inch (35 cm)

How to Obtain Warranty Service

Should you experience any problems with an EIZO product, click here to review our Self-help Services section. Oftentimes, issues can be resolved with a few simple steps.

If you still experience problems, promptly contact EIZO Technical Support for further assistance. Our tech support representative will be happy to troubleshoot with you and find answers and information on how to resolve the problem, or to determine the best course of action for your warranty/repair claim.

All repair service must be pre-authorized by our EIZO Technical Support Team.

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