Problems
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Points to check with Possible Solutions
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1. No picture
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Check that the power cord is correctly connected. If the problem persists, turn off the monitor power for a few minutes, then turn it back on and try again.
- Try touching the Power switch.
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Check the "Brightness" setting.
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2. Error messages shown below will remain on the screen for 40 seconds.
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These messages appear when the signal is not inputted correctly, even if the monitor functions properly.
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When the image is displayed correctly after a short time, there is no problem with the monitor. (Some PCs do not output the signal soon after powering on.)
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Check that the PC is turned ON.
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Check that the signal cable is properly connected to the PC or graphics board.
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Switch the signal input by touching the Input Signal Selection switch on the control panel.
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Whenever an error signal message appears, the signal frequency will be displayed in red.
(Example)
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Use the graphics board's utility software to change the frequency setting. (Refer to the manual of the graphics board.)
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3. Display position is incorrect.
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Adjust the image position using the <Position> .
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If the problem persists, use the graphics board's utility software to change the display position if available.
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4. Screen image is smaller or larger than the actual screen images.
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5. Vertical bars of distortion appear.
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Decrease the vertical bars using the <Clock> .
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6. The characters and images have several vertical bars on their right side.
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If using the monitor in the analog input signal, try setting the Gamma value from 1.8 to 2.2.
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7. Horizontal bars of distortion appear.
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Decrease the horizontal bars using the <Phase>.
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8. Letters and lines appear blurred.
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9. Distortion appears like the figure below.
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This happens when both composite (X-OR) input signal and separate vertical synchronizing signal are input. Please select one of the two.
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10. The screen is too bright or too dark.
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Adjust the <Brightness>.
(The backlight of the LCD monitor has a fixed life span. When the screen becomes dark or begins to flicker, please contact your dealer.)
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11. Afterimages appear.
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Do you use the screen saver or timer when displaying the same image for extended periods of time?
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Afterimages are particular to LCD monitors. Avoid displaying the same image for extended periods of time.
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12. The screen has defective pixels (e.g. slightly light or dark).
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This is due to the characteristics of the panel itself, and not the LCD product.
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13. Fingerprints remain on the screen.
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Leaving the screen white may solve the problem.
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14. The noise appears on the screen.
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Change the mode in <Signal Filter> in the <Screen> menu.
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15. The <Smoothing> cannot be selected.
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<Smoothing> is disabled in the following cases.
- Screen is displayed in the 1920 x1200.
- "Enlarged" is selected in <Screen Size> at 1600x 1200 resolution..
- "Normal" is selected in <Screen Size>.
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16. The Main menu of ScreenManager does not operate.
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- Check that there is nothing left on the face of Enter switch. Wipe the control panel, and then touch the Enter switch again with dry finger.
- The adjustment lock is probably on. To unlock: turn the LCD monitor off. Then, while touching the Auto Adjustment switch, turn the power on.
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Check that the FineContrast mode is not activated
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17. The FineContrast mode does not operate.
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18. The Auto adjustment switch does not operate.
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- Check that there is nothing left on the face of Auto Adjustment switch. Wipe the control panel, and then touch the Auto Adjustment switch again with dry finger.
- The adjustment lock is probably on. To unlock: turn the LCD monitor off. Then, while touching the Auto Adjustment Switch, turn the power on.
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19. Frequency does not change after installing "Monitor information file" in the attached utility disk on Windows 98/Me/2000/XP.
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Use the graphics board's utility software to change the input signal frequency.
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20. PC is hung up. / The peripherals connected to the downstream ports do not operate.
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- Check that the USB cable is correctly connected.
- Check the downstream ports by connecting the peripherals to other downstream ports. If the problem is solved by doing this, contact an EIZO dealer. (For details, refer to the manual of the PC.)
- Try executing the following method.
- Restarting the PC
- Connecting the PC and peripherals directly
If the problem is solved by doing this, contact an EIZO dealer.
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21. USB function cannot be setup.
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Check that the USB cable is correctly connected.
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Check that the PC and OS are USB compliant. (For verification of USB support, consult the manufacturer of each system.)
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Check the PC's BIOS setting for USB. (For details, refer to the manual of the PC.)
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