6. TROUBLESHOOTING

If a problem persists even after applying the suggested remedies, contact an EIZO dealer. 

  • No picture problems : See No.1 ~ No.2
  • Imaging problems : See No.3 ~ No.14
  • Other problems : See No.15 ~ No.18
  • USB problems : See No.19 ~ No.20
Problems
Points to check with possible solutions

1.

No picture

Status of Indicator lamp "ON" is off.
[ ]
Check that there is nothing left on the face of Power switch. Wipe the control panel, and then touch the Power switch again with dry finger.
Check that the power cord is correctly connected.
If the problem persists, turn off the monitor power for a few minutes, then turn it back on and try again.
Status of Indicator lamp "ON" is light.
[ ]
Check the Brightness setting.

Status of Indicator lamp "Power Save" is light.

    [ ]
    Switch the signal Input by touching the input signal selection switch on the front control panel.
    [ ]
    Try touching a key on the keyboard, or clicking the mouse.

    2.

    Following messages appear. (Error messages shown below will remain on the screen for 40 seconds.)

     

    These messages appear when the signal is not inputted correctly, even if the monitor functions properly.
    [ ]
    When the image is displayed correctly after a short time, there is no problem with the monitor. (Some PCs do not output the signal soon after powering on.)
    [ ]
    Check that the PC is turned ON.
    [ ]
    Check that the signal cable is properly connected the PC or graphics board.
    [ ]
    Switch the signal input by touching the Input Signal Selection switch on the control panel.

     

    Whenever an error signal message appears, the signal frequency will be displayed in red. (Example)

    [ ]
    Use the graphics board's utility software to change the frequency setting. (Refer to the manual of the graphics board.)

    3.

    Display position is incorrect.

    [ ]
    Adjust the image position using the <Position>.
    [ ]
    If the problem persists, use the graphics board's utility software to change the display position if available.

    4.

    Screen image is smaller or larger than the actual screen images.

    [ ]
    Adjust the resolution using the <Resolution>.

    5.

    Vertical bars of distortion appear.

    [ ]
    Decrease the vertical bars using the <Clock>.

    6.

    The characters and images have several vertical bars on their right side.

    [ ]
    Adjust the characters and images using the <Signal Filter>.

    7.

    Horizontal bars of distortion appear.

    [ ]
    Decrease the horizontal bars using the <Phase>.

    8.

    Letters and lines appear blurred.

    [ ]
    Adjust the blurred lines using <Smoothing>.

    9.

    Distortion appears like the figure below.

    [ ]
    This happens when both composite (X-OR) input signal and separate vertical synchronizing signal are input. Please select one of the two.

    10.

    The screen is too bright or too dark.

    [ ]
    Adjust the <Brightness> (The backlight of the LCD monitor has a fixed life span. When the screen becomes dark or begins to flicker, please consult your dealer.)

    11.

    Afterimages appear.

    [ ]
    Do you use the screen saver or timer when displaying the same image for extended periods of time?
    [ ]
    Afterimages are particular to LCD monitors. Avoid displaying the same image for extended periods of time.

    12.

    The screen has defective pixels (e.g. slightly light or dark).

    [ ]
    This is due to the characteristics of the panel itself, and not the LCD product.

    13.

    Fingerprints remain on the screen.

    [ ]
    Leaving the screen white may solve the problem. 

    14.

    The noise appears on the screen.

    [ ]
    Change the mode in <Signal Filter> in the <Screen> menu.

    15.

    The <Smoothing> cannot be selected.

    [ ]
    <Smoothing> is disabled when the screen is displayed in the 1920 x 1200.
    [ ]
    <Smoothing> is disabled when "Normal" is selected in the <Screen Size> menu.
    [ ]
    The image size is doubled both in horizontally and vertically to (i.e. 1920 x 1200 enlarged from 960 x 600) provide clear focus which does not require this function.

    16.

    The Main menu of ScreenManager does not operate.

    [ ]
    Check that there is nothing left on the face of Enter switch. Wipe the control panel, and then touch the Enter switch again with dry finger.
    If the problem persists, the adjustment lock is probably on. To unlock: switch the LCD monitor off. Then, while touching the Auto Adjustment switch, the power on.

    17.

    The Auto adjustment switch does not operate.

    [ ]
    Check that there is nothing left on the face of Auto Adjustment switch. Wipe the control panel, and then touch the Auto Adjustment switch again with dry finger.
    If the problem persists, the adjustment lock is probably on. To unlock: switch the LCD monitor off. Then, while touching the Auto adjustment switch, switch the power on.
    [ ]
    The Auto sizing function is intended for use on the Macintosh and on AT-compatible PC running Windows.
    It may not work properly in either of the following cases.
    When running an AT-compatible PC on MS-DOS (Not windows). The background color for the "wall paper" or "desktop" pattern is set to black.

    18.

    Frequency does not change after installing "Monitor information file" in the attached utility disk on Windows 98/Me/2000/XP.

    [ ]
    Use the graphics board's utility software to change the input signal frequency.

    19.

    USB function cannot be setup.

    [ ]
    Check that the USB cable is correctly connected.
    [ ]
    Check that the PC and OS are USB compliant. (For verification of USB support, consult the manufacturer of each system.)
    [ ]
    Check the PC's BIOS setting for USB. ( For details, refer to the manual of the PC.)

    20.

    PC is hung up. / The peripherals connected to the downstream ports do not operate.

    [ ]
    Check that the USB cable is correctly connected.
    [ ]
    Check the downstream ports by connecting the peripherals to other downstream ports. If the problem is solved by doing this, contact an EIZO dealer. (For details, refer to the manual of the PC.)
    [ ]
    Try executing the following method.
    • Restarting the PC - Restarting the PC
    • Connecting the PC and peripherals directly

    If the problem is solved by doing this, contact an EIZO dealer.